Terms & Conditions
COVID 19- Book with confidence.
Coronavirus has now touched all of our lives and our thoughts go out to our customers and businesses who have been affected. However, after a very difficult year it feels as though there is finally some light at the end of the tunnel and we can again dream of travelling! As travel restrictions continue to open up, we are working closely with our property managers to ensure they are well prepared to welcome our guests. We've provided them with enhanced hygiene guidelines and cleaning checklists to ensure the property meets appropriate hygiene standards in line with Covid-19.
If you are due to be travelling to any of Finca Parrilla`s retreats and workshops this year, then please relax as you are in good hands.
– If the government restrictions mean you cannot travel to Andalucía, Spain, due to the Coronavirus and you are unable to travel, then we will defer your booking to a later date at no additional cost or give a 100 % refund of your booking costs.
– Date changes may be requested up to 30 days before your vacation start date.
– Bookings may be moved to any alternative available dates of equivalent monetary value.
– You will not lose your deposit, as it will be transferred to your replacement booking.
– The cost of your holiday will remain the same, regardless of future price increases.
– We are also waiving all admin fees for amending dates for bookings affected by Covid19.
Your contract partner is Context. The contract is to be considered binding as you confirm the order. Context is then responsible for delivering the products you have ordered, at the same time as you become financially responsible for your order. The moment you make a booking, you also confirm that you have the authority to accept on behalf of yourself and possibly your travel companion. You accept responsibility for payment to Context for you / all travellers in your group.
You are responsible for ensuring that the reservation is in accordance with the booking. As a customer, you are also obliged to ensure that the names of all documents are correct according to the passport, also for all travellers if you are a group. You will also be responsible for ensuring that everyone in your group is kept fully informed of what has been booked and of any changes. If you book your trip via Jomfrureiser, all communication must take place via the travel agency.
– Deposit (35 % of total cost) is due upon registration.
– You can of course pay for the entire trip when booking. The full price of the trip must be paid no later than 90 days before departure.
– If booked less than 90 days before departure, the full price of the trip is due immediately.
– If the trip is not paid for due, CONTEXT reserves the right to cancel the booking, keep the deposit paid and demand a cancellation fee of 10% of the trip's total cost.
– Travel confirmation will be sent out no later than 30 days before departure.
– For special promotions, the total invoice for the trip is due immediately after booking. If you do not pay by card, but want an invoice sent to you, an invoice fee of NOK 80,- will be calculated.
Once you have confirmed your booking, the payment is as follows:
Changes of name / customer in order
The customer has the right to transfer the trip to a person who fulfills all the conditions in the agreement if he / she is prevented from participating. The person who transfers the trip and the person who has the trip transferred to them, will be liable for payment of the remaining amount and any fees and additional costs as a result of the change.
• If you change your booking more than 35 days before departure, you will be charged an administration fee of NOK 300.
• Changes if less than 35 days before departure are charged with: Cancellation fee for the entire amount with 10% and change fee, NOK 300, -
It is not possible to change an existing” special offer “booking.
You or someone in your group has the right to cancel the trip at any time for a fee. All cancellations must be made in writing by the person who booked the trip. Cancellation date is the date CONTEXT receives the cancellation.
Cancellation costs are settled at the following rates for individual travelers:
Days before departure: Cancellation fee as a percentage of the total price of the trip:
· 90-30 days before: 80%
· 29-14 days before: 90%
· Less than 14 days before: 100%
Deposit is non-refundable after confirmed registration.
If the customer's order includes several, and the agreed total price is based on discounts related to the number of participants, the basis for such discounts will lapse if someone in the group cancels. In the event of such a partial cancellation, Context will refund the share of the agreed / paid price to the person / persons who cancels, as well as collect any additional price as a result of the lapse of discounts related to the number of travellers. The person who cancels must pay a cancellation fee.
If you cancel travel booked at a promotional price, there will be a cancellation fee of 100%.
If you have to cancel your trip for reasons covered by your insurance, you must apply to your insurance company for a refund of the cancellation fee. Insurance fee is non-refundable.
Cancellation / change of CONTEXT
CONTEXT reserves the right at any time to change information and correct any errors in the information provided or in invoices. If changes have been made before you have made your booking, we are obliged to inform you of such before we confirm a reservation. Context reserves the right in some cases to cancel your trip if a required minimum number of participants has not been achieved and the trip is not justifiable to complete for commercial reasons for Context.
However, this can be done no later than 6 weeks before departure, with the exception of Force Majeure. In the event of cancellation of travel for commercial reasons, amounts paid will be refunded. Context is not responsible for reimbursing other travel, transfer, transport costs that have not been ordered through Context.
Context may cancel or change a voyage without liability (Force Majeure) provided that we can prove that it cannot be carried out as a result of obstacles beyond our control and which we could not reasonably be expected to have taken into account when the agreement was entered into, and which neither Context itself nor anyone for whom we are responsible could avoid or avert the consequences of.
If the traveler thinks he has reason to complain about the event, the matter must be demonstrated along the way for the tour guide, e.l. who will seek to correct any errors. You are also committed to minimising your loss as much as possible. If the incident cannot be remedied on site, you can submit a written complaint. Any written complaint must be submitted to Context no later than 4 weeks after the end of the trip. The complaint must contain a description of the incident as well as claims that are made.
Our responsibility to you
We limit liability for damages you or anyone in your group may incur in accordance with the provisions of relevant international conventions including claims related to death, personal injury, delay for passengers and loss, damage to and delayed luggage.
Pursuant to Regulation No 261/2004 of the European Parliament and of the Council, you are in certain circumstances entitled to a refund and / or compensation from your airline in the event of denied boarding and in the event of a canceled or substantially delayed flight, for which you must pursue the airline. Reimbursement in such cases will not entitle you to be reimbursed any of your booking expenses from Context. In cases where a delay may result in the right to cancel a flight, this will also not give you the right to cancel or receive a refund for your holiday stay.
When you book an event with Context, you take responsibility for you and your group acting so that it is not a nuisance to other fellow passengers or may cause safety or practical problems for the organizer. If your actions or omissions cause damage to property or cause a delay or diversion of a flight or other means of transport, you agree to keep us completely indemnified against any claims (including labor fees and legal costs) made to us by or on behalf of by the owner of such property. There will be no liability on our part or any of the suppliers for any reimbursement, compensation or costs incurred in this way. Furthermore, we shall have the right to be reimbursed for all costs as a result of the incident in which the participant is involved. All participants assure that they are fit to travel. Context reserves the right to demand that all participants are able to confirm this, and the company cannot assume liability for situations that may arise as a result of not being informed of a condition or disability that existed in advance. Participants with physical or mental disabilities or other conditions that may require special assistance must notify us in writing before ordering the vacation.
Unfortunately, our products are not adapted for participants who use a wheelchair or need special assistance during their stay.
Your specific passport and visa requirements as well as other immigration requirements are your own responsibility, and you must clarify these with the relevant embassies and / or consulates if this is required before entry into Spain. We do not assume any responsibility in case you cannot travel because you do not meet these requirements. We cannot refund money paid to us, or provide compensation or make other payments if for any reason, you do not arrive.
All our guests must bring a travel insurance in case of illness and cancellation.